Refund & Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy.
Return Window
You have 7 days from the date of delivery to request a return. Items must be unworn, unwashed, and in original condition with all tags attached.
Eligibility Criteria
- Items must be unworn and unwashed
- All original tags must be attached
- Items must be in original packaging
- Sale items are eligible for exchange only (not refund)
Non-Returnable Items
- Underwear and innerwear
- Items without original tags
- Worn, washed, or damaged items
- Items returned after the 7-day window
Return Process
- Contact us via WhatsApp or email within 7 days of delivery
- Provide your order number and reason for return
- Our team will guide you through the return process
- Pack the item securely with all tags and original packaging
- Ship the item back to the address provided by our team
Refunds
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued via the original payment method. For COD orders, refunds will be processed via bank transfer.
Exchanges
If you need a different size or color, we recommend returning the item for a refund and placing a new order for the desired item.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including shipping costs.